June 25, 2021 -- The world has changed pretty dramatically in the past few years. Even before the pandemic, healthcare "consumerism" and value-based care models compelled radiologists to think more critically about their impact on the patient experience. Now, COVID-19 is only adding new patient expectations into the mix.
What was merely an annoyance for patients before the pandemic -- such as waiting in a crowded waiting room before an imaging procedure -- now might provoke outright anxiety. Patients' definition of what makes them "vulnerable" has changed, and they expect clinicians to help reduce those moments of medical vulnerability.
This article appears in Aunt Minnie Online and can be found here. Please visit the Aunt Minnie website to read the full article.