Novarad in the News

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Paul Shumway, VP of Client Services, Novarad

Paul leads Novarad’s Market Development, Sales Operations and Client Services teams and ensures Novarad provides great experiences throughout the customer journey. He has been with Novarad since 2001 and has a broad range of experience in developing new markets, sales, product and executive management.

4 ways radiology can enhance the patient experience

June 25, 2021 -- The world has changed pretty dramatically in the past few years. Even before the pandemic, healthcare "consumerism" and value-based care models compelled radiologists to think more critically about their impact on the patient experience. Now, COVID-19 is only adding new patient expectations into the mix.

What was merely an annoyance for patients before the pandemic -- such as waiting in a crowded waiting room before an imaging procedure -- now might provoke outright anxiety. Patients' definition of what makes them "vulnerable" has changed, and they expect clinicians to help reduce those moments of medical vulnerability.

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