As populations and economies evolve, new and creative ways to extend the boundaries of healthcare information systems have taken center stage. Within the infrastructure of medicine, radiology is a vital imaging process that identifies and treats certain illnesses. The radical impact of scheduling software in diagnostic and interventional radiology has significant benefits for patients and those who provide care.
On average, a diverse medical imaging department may see up to 150 patients per day. Those patients need to be acted upon by employees and doctors interacting with technology. Efficiency in performing caregiving tasks is a balancing act of time management and high-functioning IT that delivers a desirable outcome to patients and providers alike.
Thousands of medical images are digitized daily, sorted, transported, processed, and viewed. Radiology scheduling software performs the work of hundreds of invisible high-tech minds. These complex technological masterpieces streamline data input and output; increase patient volumes, referrals, and income; and merge key radiology system giants like PACS, RIS, and EMRs, making it an investment that pays for itself. Without robust, modern imaging scheduling software, providers can lose qualified staff, patients, referrals, and money.
The benefits and solutions of choosing a robust radiology scheduling software are numerous and vary between developers’ capabilities and end users’ needs:
- Links all facets of radiology, financial records, patients, and doctors worldwide
- Has HL7 enhancement
- Maximizes the productivity of hires and physicians
- Minimizes errors, information loss, and breaches
- Improves patient interaction by giving patient access to staff, medical records, reports, and online scheduling
- Grants access to shared health knowledge worldwide
- Leads to financial gain via referrals by other physicians
- Gives the end user a positive experience with simplified, diverse, user-friendly scheduling interfaces
- Increases revenue with faster and more accurate billing
- Reduces errors in billing and coding by flagging problems and provides corrective options (errors could mean misdiagnosis or unnecessary or incorrect treatment that cause delays and lost revenue)
- Grants ability to access information almost anywhere and by mobile phone
- Allows for unexpected events that impact a hectic radiology workflow, such as emergencies, walk-ins, and add-ons
- Reduces user stress
- Provides analytical and financial reports
- Finds glitches that may harm workflow
- Has unique password entry, quality assurance, quality control, and updates that reduce loss of files and secure classified and proprietary information
- Loads fast with 99% reliability
- Brings everyone together in one cyber-place for the benefit of the patient via telehealth and virtual events
- Attracts and retains physicians and staff (adaptive and progressive leading-edge technology is a great recruiting aide for finding skilled doctors and software developers)
- Improves patient interaction by giving patient’s access to staff, medical records, reports, and online scheduling
The patient experience is affected by their ability and ease of accessing their health records, scheduling appointments, and finding needed services within their insurance contracts. Radiology scheduling software decreases patient stress and the anxiety of waiting for reports, completing forms, or getting someone on the phone. The 21st Century Cures Act has tasked software companies with the burden of speeding up the development of medical products that impact the totality of care and make it possible for patients to have a clear path to their medical records in a language that they understand. A good patient experience means good reviews, return visits, word-of-mouth referrals, and increased revenue for providers.
Scheduling of patients influences reimbursement/funding for radiology. A patient's satisfaction or lack thereof is the steering mechanism for facility rankings and reimbursement. In a hospital setting, patients evaluate their care through Hospital Consumer Assessment of Health Care Providers and Systems. Personnel, doctors, facilities, policies, and medical software get critiqued, and high scores mean more financial gain, particularly Medicare reimbursement. When a patient can use a scheduling module with ease and experience few systematic problems, they are more likely to give a positive review and visit the organization for medical services. These ratings are paramount for medical X-ray facilities to stay afloat. With so many sources to choose from, scheduling determines where people go for care based on availability, simplicity, and flexibility, which can marginalize reimbursement.
Technology is under pressure to meet the supply and demand of consumers and changing FDA regulations. Savvy radiology managers and radiologists are carefully vetting the increasing pool of radiology software developers. Through advanced medical software growth by companies such as Novard Enterprise Healthcare Solutions, future technologies will bear in mind that the patient's perspective is the landscape of healthcare IT.
Here at Novarad, we believe that the key to a successful imaging center is to work smarter, not harder, to deliver the type of care and outcomes that patients desire.
To see how we can help improve your workflows, feel free to reach out to our workflow specialists today!